1. Delivery Territory

SKY AGRO LTD

SKY AGRO LTD delivers within the United Kingdom only. We do not ship internationally from this website. If you are based in Spain, please visit our Spanish website at sky-agro.es.

Please note that deliveries to certain UK regions – including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, and other offshore locations – may be subject to longer delivery times and higher delivery charges than those shown at checkout for mainland UK addresses. If your delivery address falls within one of these regions, please contact us at info@sky-agro.com before placing your order to confirm applicable charges and timeframes.

2. How to Place an Order

Orders can be placed via our website, by telephone on +44 1327 828001, or by email at info@sky-agro.com. Once your order has been confirmed in writing by us, we will arrange dispatch in accordance with this policy.

3. Delivery Charges

All applicable delivery charges are calculated and displayed at checkout before you complete your order. No additional delivery charges will be applied after your order has been confirmed.

Chemical products (hygiene chemicals, processing aids and finings) require specialist ADR-compliant haulage and are shipped separately from other goods. The haulage charge for chemical orders is shown as a separate line item at checkout.

For orders containing both chemical and non-chemical products, you will receive two separate deliveries and two separate delivery charges will be shown at checkout. More generally, orders containing products from different categories (for example, ingredients and equipment) may be dispatched separately and arrive on different dates.

4. Delivery of Specific Product Categories

4.1 Malt (Bagged and Bulk)

Bagged malt is delivered by pallet. Deliveries are kerbside only unless otherwise agreed in writing.
You must ensure that suitable equipment, such as a forklift or pallet truck, and personnel are available to receive pallet deliveries.
Bags should be inspected for damage, moisture or infestation at the point of delivery and any issues noted on the delivery note immediately.

4.2 Dry Yeast

Dry yeast is temperature-sensitive and should be transferred to appropriate storage conditions upon receipt.
Please ensure someone is available at your delivery address to receive yeast orders promptly.
Inspect yeast packaging on delivery for damage or signs of temperature compromise, such as swollen or discoloured packets, and report any concerns to us in writing at info@sky-agro.com within 48 hours of delivery, including your order number and photographs where possible.

4.3 Hygiene Chemicals, Processing Aids and Finings

Chemical products are transported under ADR regulations via specialist haulage. They are shipped separately from all other goods.
You must ensure that your premises are authorised and equipped to receive ADR-classified goods before placing a chemical order.
A signature is required on delivery of all chemical consignments. Deliveries cannot be left unattended.
Separate delivery timelines and tracking details apply to chemical orders and will be provided in your order confirmation.

4.4 Brewing Equipment

Equipment is delivered by container or pallet. Pallet/Container deliveries are kerbside only unless otherwise agreed in writing.
You must ensure that suitable offloading equipment and personnel are available. We are not responsible for offloading.
Equipment may be shipped separately from ingredients and may arrive on a different date.

5. Failed Deliveries

If delivery cannot be completed because no one is present, or because your premises are unable to receive the consignment, our carrier will arrange a redelivery. A re-delivery charge may be applied for any second or subsequent delivery attempt where the failure was not due to our error. Any such charge will equal the carrier’s actual redelivery cost as invoiced to us, and will be notified to you before the redelivery is arranged. The charge will be invoiced separately or deducted from your account credit at your election.

6. Damaged, Missing or Incorrect Goods

6.1 Please inspect your delivery at the time of receipt, wherever possible in the presence of the delivery driver.

6.2 Any visible damage, shortfall or incorrect goods must be noted on the delivery note at the time of delivery.

6.3 You must notify us in writing at info@sky-agro.com within 48 hours of delivery of any damage, shortfall or incorrect goods. Please include your order number, a description of the issue and photographs where possible.

6.4 We are not able to accept claims for damage or shortfall that are not reported within this timeframe, except where the defect was not reasonably discoverable on inspection at the time of delivery.

6.5 Where goods are confirmed to be damaged, missing or incorrectly supplied, we will arrange replacement or issue a credit note, at your election.

7. Delays Beyond Our Control

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including severe weather, carrier disruptions, fuel shortages, strikes, or regulatory restrictions on the transport of hazardous goods.

8. Questions

Email: info@sky-agro.com

Telephone: +44 1327 828001

Monday to Friday, during normal office hours, excluding UK public holidays.

Delivery Policy