1. Business Customers Only

SKY AGRO LTD sells exclusively to registered business customers. As all transactions are business-to-business, the statutory 14-day cancellation right that applies to consumer contracts does not apply to purchases made through our website or by telephone or email.

Your rights in respect of returns are set out in these Terms. Nothing in this policy affects your statutory rights in respect of faulty or misdescribed goods.

2. Faulty, Damaged or Incorrectly Supplied Goods

2.1 Claims for defective brewing equipment are governed exclusively by our Equipment Warranty Policy, which provides a 12-month warranty period for latent defects. Equipment warranty claims are not subject to the 48-hour reporting window below.

2.2 If goods (other than equipment covered above) arrive damaged, are faulty, or are not what you ordered, we will resolve the issue at no cost to you.

2.3 You must notify us in writing within 48 hours of delivery, including:

your order number;
a clear description of the issue; and
photographic evidence where applicable.

2.4 Where a valid claim is confirmed, we will at your election:

arrange collection and dispatch a replacement; or
issue a credit note.

2.5 Claims may be rejected where:

damage occurred after delivery due to improper handling;
the issue was not reported within the required timeframe; or
goods have been used or processed.

3. Returns of Non-Faulty Goods

3.1 Returns of non-faulty goods may be accepted at our discretion and must be authorised in advance.

3.2 To request a return, contact us with your order details and reason.

3.3 Where approved, the following conditions apply:

Goods must be returned within 14 days of authorisation;
Goods must be unopened, unused and resaleable;
You are responsible for return shipping;
A restocking fee may apply;
Refunds or credits are issued after inspection.

4. Non-Returnable Goods

The following cannot be returned unless faulty:

Opened chemical containers;
Opened yeast or hop packaging;
Milled or processed malt;
Custom or specially sourced products;
ADR-classified hazardous goods.

5. Cancellation of Orders

5.1 Once an order is confirmed, cancellation is not guaranteed.

5.2 Orders already dispatched cannot be cancelled.

5.3 Where cancellation is accepted before dispatch, refunds will be processed within 5 working days.

6. How to Contact Us

Address: SKY AGRO LTD, 1502, 30 Casson Square, London, SE1 7DY

Email: info@sky-agro.com

Telephone: +44 1327 828001

Monday to Friday, during normal office hours, excluding UK public holidays.

Returns Policy